Effective Date: May 18, 2026

Welcome to  kbfragrance.com. These Terms and Conditions govern your access to and use of our website and services. By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms and Conditions.

Throughout these Terms, “KB Fragrance,” “we,” “our,” and “us” refer to KB Fragrance, a business based in Lahore, Pakistan. “You” and “your” refer to any user, customer, or visitor of the website.

If you do not agree with these Terms and Conditions, please do not use our website.

1. Acceptance of Terms

By accessing or using kbfragrance.com, you confirm that you have read, understood, and agreed to these Terms and Conditions, along with any other policies posted on our website.

These Terms apply to all users of the website, including without limitation browsers, customers, merchants, and contributors of content.

2. User Eligibility

To use this website and place orders through it, you must:

• Be at least 18 years old, or use the website under the supervision of a parent or legal guardian
• Have the legal capacity to enter into a binding agreement
• Provide accurate, current, and complete information when requested
• Use the website only for lawful purposes

We reserve the right to refuse service, suspend accounts, or cancel orders if we believe a user does not meet these requirements or is using the website improperly.

3. Use of the Website

You agree to use kbfragrance.com only in a lawful and responsible manner. You must not:

• Use the website for any fraudulent or unlawful purpose
• Attempt to gain unauthorized access to our systems or accounts
• Interfere with the website’s operation or security
• Upload or transmit harmful code, viruses, or malicious software
• Misuse product information, content, or images from the website
• Submit false, misleading, or inaccurate information

We may restrict or terminate your access to the website if you violate these Terms.

4. Product Descriptions and Pricing

We sell products including perfumes, cosmetics, ties, shoes, and related items through kbfragrance.com.

We aim to ensure that all product descriptions, images, pricing, availability details, and other content on our website are accurate and up to date. However:

• Product colors and packaging may vary slightly from what appears on your screen
• Certain products may appear different due to lighting, display settings, or manufacturer updates
• Prices are subject to change without notice
• Product availability may change at any time
• We do not guarantee that all descriptions, pricing, or other website content will always be error-free

If we discover an error in pricing or product information, we reserve the right to correct it and to cancel or refuse any affected order.

5. Orders and Order Acceptance

When you place an order on our website, it is considered an offer to purchase products subject to these Terms and Conditions.

Order confirmation by email or on-screen acknowledgment does not mean that your order has been finally accepted. We reserve the right to:

• Accept or reject any order at our discretion
• Limit quantities purchased per person, household, or order
• Refuse orders that appear to be placed by resellers, dealers, or distributors
• Cancel orders in cases of pricing errors, product unavailability, suspected fraud, or inaccurate customer information

If an order is canceled after payment has been received, any eligible refund will be processed in accordance with our refund practices.

6. Payment Terms

By placing an order, you agree to pay all applicable charges associated with your purchase, including product price, shipping charges, and any applicable taxes or fees.

You agree that:

• Payment information provided by you must be valid and accurate
• You are authorized to use the selected payment method
• We may use third-party payment processors to handle payments securely
• Orders may be delayed or canceled if payment is not successfully completed or verified

We do not guarantee the availability of any specific payment method at all times.

7. Shipping and Delivery

We deliver orders using third-party courier services and shipping partners. Delivery timelines are estimated and may vary depending on your location, product availability, public holidays, weather conditions, courier delays, or other factors outside our control.

7.1 Shipping Process

• Orders are processed after confirmation and successful payment or order verification, where applicable
• Delivery times are estimates only and are not guaranteed
• Shipping charges, if any, will be shown at checkout or communicated before dispatch

7.2 Delivery Responsibility

Once an order has been handed over to the courier service, delivery is subject to the courier’s operational process. While we do our best to help resolve delivery issues, we are not liable for delays caused by courier companies, incorrect addresses provided by customers, failed delivery attempts, or events beyond our reasonable control.

7.3 Customer Obligations

You are responsible for providing complete and accurate shipping information. We are not responsible for loss, delay, or non-delivery caused by incorrect or incomplete delivery details submitted by you.

8. Return and Refund Policy

We want customers to shop with confidence. At the same time, certain products may have limited return eligibility due to hygiene, safety, and product protection concerns, especially perfumes and cosmetics.

8.1 Return Eligibility

Returns may be accepted only in limited cases, such as:

• The wrong item was delivered
• The item arrived damaged or defective
• The item received is materially different from what was ordered

To request a return, you must contact us within a reasonable time after receiving your order and provide relevant details, such as your order number and clear evidence of the issue where needed.

8.2 Non-Returnable Items

For hygiene and safety reasons, we may decline returns for:

• Opened or used perfumes
• Opened or used cosmetics
• Items damaged after delivery due to misuse or improper handling
• Products returned without original packaging, tags, or proof of purchase, where applicable

8.3 Refunds

If a refund is approved, it will be processed using the original payment method where possible, or by another appropriate method determined by us. Refund timing may depend on payment providers, banks, or processing systems.

8.4 Return Shipping

If the return is due to our error, such as a wrong or defective item, we may bear or reimburse reasonable return shipping costs. In other cases, return shipping costs may be your responsibility.

We reserve the right to inspect returned items before approving a refund or exchange.

9. Promotions, Discounts, and Offers

From time to time, we may offer discounts, promotional codes, or special offers on selected products. These offers:

• Are subject to their own terms
• May be withdrawn or changed at any time without notice
• Cannot be exchanged for cash unless required by law
• May not be combined with other offers unless expressly stated

We reserve the right to cancel promotional benefits where misuse, abuse, or technical error is suspected.

10. Intellectual Property

All content on kbfragrance.com, including but not limited to:

• Brand name
• Logo
• Text
• Product descriptions
• Website design
• Graphics
• Images
• Icons
• Layout
• Software elements

is the property of KB Fragrance or its licensors and is protected by applicable intellectual property and unfair competition laws.

You may not copy, reproduce, republish, upload, post, transmit, distribute, modify, display, or exploit any part of the website or its content without our prior written permission.

Nothing in these Terms grants you any ownership or license rights in our intellectual property except for the limited right to use the website for personal, non-commercial shopping purposes.

11. User Content and Submissions

If you submit reviews, feedback, comments, suggestions, or other content to us through the website or by email, you agree that:

• Your submissions must not be unlawful, abusive, defamatory, misleading, or infringing on any third-party rights
• We may use, reproduce, publish, or display your submissions for business purposes, subject to applicable law
• We are not obligated to keep submissions confidential unless required by law

We reserve the right to remove or refuse user content at our discretion.

12. Disclaimer of Warranties

The website and all products and services offered through it are provided on an “as is” and “as available” basis, to the fullest extent permitted by law.

We do not guarantee that:

• The website will always be available, uninterrupted, secure, or error-free
• Product descriptions, pricing, or other content will always be complete or accurate
• The website will be free of viruses or other harmful components
• Products will meet every individual expectation or preference

Except as expressly stated by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the fullest extent permitted by applicable law, KB Fragrance, its owners, employees, affiliates, service providers, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• Your use of or inability to use the website
• Delays in delivery
• Product unavailability
• Errors in pricing or descriptions
• Unauthorized access to your information
• Service interruptions
• Third-party acts, including courier or payment processor issues

Our total liability for any claim relating to a product or order shall not exceed the amount paid by you for the relevant product or order giving rise to the claim, unless otherwise required by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless KB Fragrance and its affiliates, officers, employees, and service providers from and against any claims, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising from:

• Your breach of these Terms and Conditions
• Your misuse of the website
• Your violation of any law or third-party rights
• Any false or inaccurate information provided by you

15. Third-Party Services and Links

Our website may contain links to third-party websites or may rely on third-party services such as payment gateways, courier companies, analytics providers, or hosting platforms.

We are not responsible for the availability, content, policies, or practices of third-party websites or services. Your use of those services may be subject to separate terms and privacy policies.

16. Privacy

Your use of kbfragrance.com is also subject to our Privacy Policy. By using the website, you acknowledge that certain personal information may be collected, used, and processed in connection with your orders, account activity, and website use.

17. Suspension and Termination

We reserve the right to suspend, restrict, or terminate your access to the website or cancel any order, without prior notice, if we believe that:

• You have violated these Terms and Conditions
• You have engaged in fraudulent or suspicious activity
• Your actions may harm our business, website, customers, or reputation
• We are required to do so for legal or security reasons

Termination does not affect any rights or obligations that arose before termination.

18. Changes to These Terms

We may update or revise these Terms and Conditions at any time to reflect changes in our business practices, legal requirements, or website operations.

Any updated version will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you accept the updated Terms and Conditions.

19. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.

Any dispute, claim, or controversy arising out of or relating to these Terms, your use of the website, or any purchase made through kbfragrance.com shall be subject to the exclusive jurisdiction of the competent courts of Lahore, Pakistan, unless otherwise required by applicable law.

20. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:

KB Fragrance
Lahore, Pakistan
Email: sales@kbfragrance.com

By using kbfragrance.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.