Effective Date: May 18, 2026

KB Fragrance (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase from kbfragrance.com.

KB Fragrance is a Lahore-based e-commerce business offering perfumes, cosmetics, ties, shoes, and related retail products. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit our website, place an order, contact us, or interact with our services.

1.1 Personal Information

We may collect personal details such as:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• City, province, and postal code
• Account login details, if you create an account

1.2 Order and Transaction Information

When you place an order, we may collect information related to your purchase, including:

• Products ordered, such as perfumes, cosmetics, ties, shoes, and other items
• Order history
• Delivery preferences
• Payment status
• Transaction records

1.3 Payment Information

To process payments, we may collect limited payment-related details. Payment information may include:

• Payment method
• Billing details
• Partial card or transaction reference information, where applicable

Sensitive payment data is typically processed securely by third-party payment processors. We do not store full debit or credit card details unless required for a lawful business purpose and protected by appropriate safeguards.

1.4 Technical and Usage Information

When you use kbfragrance.com, we may automatically collect certain technical data, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or source
• Date and time of access

1.5 Communications and Support Information

If you contact us by email or through our website, we may collect:

• Your name and contact details
• The content of your message
• Any attachments or information you choose to provide
• Records of customer service interactions

2. How We Use Your Information

We use your information to run our business effectively and provide a smooth shopping experience. This may include the following purposes:

2.1 Order Processing and Fulfillment

We use your information to:

• Process and confirm your orders
• Pack and ship perfumes, cosmetics, apparel, footwear, and other products
• Manage returns, replacements, and refunds
• Send order updates and delivery notifications
• Provide customer support related to your purchases

2.2 Account Management

If you create an account, we may use your data to:

• Set up and maintain your account
• Allow you to view order history
• Save preferences for future shopping
• Improve account security

2.3 Marketing and Promotions

With your consent where required, we may use your information to:

• Send promotional emails
• Share new product launches and special offers
• Inform you about discounts, seasonal collections, and updates
• Recommend products based on your interests or previous purchases

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us.

2.4 Website Improvement and Analytics

We may use collected data to:

• Understand how customers use our website
• Improve site design, speed, and usability
• Monitor product interest across categories like fragrances, cosmetics, ties, and shoes
• Prevent errors, fraud, and misuse of the website

2.5 Legal and Security Purposes

We may use your information to:

• Comply with legal obligations
• Enforce our website terms and policies
• Detect and prevent fraud or unauthorized transactions
• Protect our customers, business, and website systems

3. How We Share Your Information

We do not sell your personal information. We may share your information only when necessary for business operations or legal reasons.

3.1 Service Providers

We may share information with trusted third-party service providers that help us operate our website and business, such as:

• Payment processors
• Courier and delivery partners
• Website hosting providers
• IT and security service providers
• Customer service tools
• Marketing and email service providers

These third parties are allowed to use your information only as needed to provide services for us.

3.2 Courier and Delivery Partners

To deliver your orders, we may share relevant information with courier companies, including:

• Your name
• Delivery address
• Phone number
• Order details necessary for shipping and delivery

3.3 Payment Processors

When you make a purchase, your payment may be handled by third-party payment processors. These providers process your payment information under their own privacy and security policies.

3.4 Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to:

• Comply with legal processes
• Respond to lawful requests from authorities
• Protect our rights, property, or safety
• Investigate fraud or policy violations

3.5 Business Transfers

If our business is reorganized, merged, sold, or transferred, your information may be included as part of that transaction, subject to appropriate confidentiality protections.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your experience on kbfragrance.com.

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and improve functionality.

4.2 How We Use Cookies

We may use cookies to:

• Keep the website functioning properly
• Remember your cart and preferences
• Understand website traffic and user behavior
• Improve performance and shopping experience
• Support marketing and advertising efforts

4.3 Your Choices

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website features, including shopping cart functionality and account access.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.

These measures may include:

• Secure website technologies
• Restricted access to personal data
• Secure payment processing methods
• Internal procedures for handling customer information

While we work hard to protect your information, no method of online transmission or electronic storage is completely secure. Because of this, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Complete transactions and provide customer service
• Maintain business and financial records
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes and enforce our agreements

When your information is no longer needed, we will delete it, anonymize it, or securely store it as required by law.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, where applicable
• The right to object to certain uses of your data
• The right to withdraw consent for marketing communications
• The right to request information about how your data is used

To exercise any of these rights, please contact us at sales@kbfragrance.com. We may need to verify your identity before processing your request.

8. Children’s Privacy

kbfragrance.com is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.

9. International Data Handling

If you access our website from outside Pakistan, please note that your information may be processed and stored in Pakistan or in other locations where our service providers operate. By using our website, you understand that your information may be transferred to and processed in these locations in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before sharing personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal obligations, or privacy practices. When we make updates, we will post the revised version on this page and update the effective date.

Your continued use of kbfragrance.com after changes are posted means you accept the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way your personal information is handled, please contact us at:

KB Fragrance
Lahore, Pakistan
Email: sales@kbfragrance.com

We are committed to addressing privacy concerns in a fair and timely manner.