Effective Date: May 18, 2026

At KB Fragrance, we want you to shop with confidence at kbfragrance.com. We value your trust and work hard to make sure your order arrives in good condition and matches what you purchased. If there is a problem with your order, this Refund and Return Policy explains when returns may be accepted, how refunds are handled, and what steps you need to follow.

This policy applies to products sold by KB Fragrance, a Lahore-based company offering perfumes, cosmetics, ties, shoes, and related items.

1. Return Eligibility

We may accept a return if:

• You received the wrong item
• Your item arrived damaged
• Your item arrived defective
• The item you received is materially different from what you ordered

To be eligible for a return, the item must generally be:

• Reported within a reasonable time after delivery
• Unused, unworn, and in its original condition, unless the issue is damage or defect on arrival
• Returned with original packaging, tags, accessories, and proof of purchase where applicable

We reserve the right to refuse a return if the product does not meet the conditions in this policy.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, some items cannot be returned.

2.1 Perfumes and Cosmetics

Returns may not be accepted for:

• Opened perfumes
• Used perfumes
• Opened cosmetics
• Used cosmetics
• Items with broken hygiene seals, where applicable

Because these products are personal-use items, we apply stricter return rules. If your perfume or cosmetic item arrives damaged, leaked, defective, or incorrect, please contact us right away so we can review the issue.

2.2 Other Non-Returnable Cases

We may also refuse returns for:

• Items damaged after delivery due to misuse, mishandling, or improper storage
• Products returned without original packaging or tags, where applicable
• Items returned without sufficient order details or proof of purchase
• Products showing signs of use, wear, alteration, or tampering

3. Items That May Be Returned

Subject to inspection and approval, returns may be accepted for eligible products such as:

• Ties
• Shoes
• Other non-hygiene-sensitive items sold on our website

These items should be unused, unworn, and in resaleable condition unless they were delivered damaged or defective.

4. How to Request a Return

If you need to request a return, please contact us by email at sales@kbfragrance.com.

Your email should include:

• Your full name
• Order number
• Product name
• Reason for return
• Clear photos of the item, if it is damaged, defective, or incorrect
• Any other helpful details about the issue

5. Return Process

Our return process is simple and clear:

1. Email us at sales@kbfragrance.com with your return request.
2. Wait for review and approval from our team.
3. If your return is approved, we will share the next steps for return shipping or pickup, where applicable.
4. Once we receive and inspect the item, we will let you know whether your refund or replacement has been approved.

Please do not send items back without first contacting us and receiving return instructions.

6. Inspection and Approval

All returned items are subject to inspection before a refund or replacement is approved. We may reject a return if:

• The item does not match the reported issue
• The item shows signs of use beyond reasonable inspection
• The item is missing original packaging, accessories, or tags
• The return request does not meet this policy

If a return is rejected, the item may be sent back to you, or another resolution may be offered at our discretion.

7. Refunds

If your refund is approved, we will process it using the appropriate refund method based on the original payment method or another suitable method where necessary.

Refunds are issued only after:

• The return request has been reviewed and approved, where required
• The returned item has been received and inspected, if a physical return is needed
• We confirm that the item meets the conditions of this policy

Shipping charges and other service charges may not be refundable unless the return is due to our error, such as a wrong, damaged, or defective item.

8. Refund Timelines

Refund times may vary depending on the payment method used. Once your refund is approved, the estimated refund timeline is as follows:

These timelines are estimates and may vary due to banking systems, wallet providers, payment processors, or public holidays.

9. Return Shipping

If the return is approved because:

• We sent the wrong item, or
• The item arrived damaged or defective,

we may arrange return shipping or cover reasonable return shipping costs.

If the return is requested for any other approved reason, return shipping costs may be your responsibility.

10. Exchanges

If you received a wrong, damaged, or defective item, we may offer a replacement instead of a refund, depending on product availability. If a replacement is not available, a refund may be issued.

11. Order Cancellations

Orders may only be canceled before they are processed or dispatched. Once an order has been shipped, it may no longer be canceled and will instead fall under this Refund and Return Policy.

To request a cancellation, contact us as soon as possible at sales@kbfragrance.com.

12. Important Notes

Please keep these points in mind:

• Return approval is not automatic
• Refunds are processed only after review and, where needed, inspection
• Personal-use products like perfumes and cosmetics have stricter return limits
• We may ask for photos, videos, or other proof before approving a claim
• We reserve the right to refuse returns that do not meet this policy

13. Contact Us

If you have any questions about returns, refunds, or damaged deliveries, please contact us:

KB Fragrance
Lahore, Pakistan
Email: sales@kbfragrance.com

We are here to help and will do our best to resolve genuine order issues fairly and promptly.